Refund policy
At PetNest, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging.
- Not be damaged due to misuse or normal wear.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Clear photos of the item and packaging.
We'll provide a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Used pet products.
- Personalized or custom-made items.
- Gift cards.
- Clearance or final sale items.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.
Return Shipping
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping costs.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: petnest79@gmail.com
We aim to respond to all inquiries within 24 hours.
Thank you for shopping with PetNest! 🐾 We appreciate your trust and are committed to making every purchase a great experience.